Position Summary
This position assists care coordinators in providing services for the Division's programs in accordance with HFS, UIC and DSCC
Administrative Rules and Policies with supervisory assistance of the Assistant Director of Operations of Core/Connect Care/Home
Care, when appropriate. The FPCA will be temporarily assigned to a specific program within a particular geographic area. The
FPCA will receive technical training and support from Core/Home Care Regional Managers, Assistant Regional Managers, and care
coordinators, when appropriate, as well as Central Administrative Office departments.
Duties & Responsibilities
Assists Care Coordinators and families with care coordination activities, including but not limited to activities such as staff support for referral to other resources, arranging medical services for applicants/recipients Updates records, uploads document’s and transmits information, i.e., demographic, and medical social data from applicants/recipients, families, and Care Coordinators, including completing forms and letters in support of Care Coordination services. Receives, processes and routes incoming/outgoing written applicant/recipient correspondence, reports, etc. Gathers information for determination of DSCC Core financial eligibility based upon written documentation. Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients. Assists in establishing DSCC outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings. Arranges for translation or interpreter services, and if applicable to area of expertise, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face, telephone and written interaction. Receives and appropriately processes telephone and face-to-face inquiries from applicants/recipients and their families, providers and the general public about DSCC program services including referral to other resources when ineligible for DSCC. Participates in DSCC staff meetings, training sessions and performs other duties as assigned. Perform other related duties and participate in special projects as assigned.
