Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Customer Service Specialist Trainee-Spanish Speaking option (Revenue Tax Specialist Trainee-Spanish Speaking) for our Taxpayer Assistance district office in Rockford, IL. In this position, you will be trained in how to assist taxpayers and their representatives on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax, and Business Registration. You will also receive training on GenTax and MyTax Illinois software. While working with the department staff, taxpayers, businesses, and local governments on the telephone, in person, and through email, you will also learn interpersonal skills and acquire excellent customer service skills. The average training period will be 12 months which culminates in a promotion to the professional title of Customer Service Specialist I-Spanish Speaking (Revenue Tax Specialist I-Spanish Speaking). Due to the nature of duties for this position and operational need, work is expected to be performed fully in office with no hybrid schedule available. If you have equivalent experience to the completion of four years of college or four years of work experience providing tax support functions within IDOR, have a desire to learn and help others, and you are fluent in English and Spanish, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
• Confers with taxpayers in English and Spanish through written and verbal communications.
• Receives a combination of classroom and on-the-job training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and computer usage/concepts.
• Receives basic technical training in specialized operations to enable the trainee to assist in priority situations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
• Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.

Qualifying state employees in the Upward Mobility Program are required to take a written proficiency exam OR obtain a degree or license (a combination of certificate and credential). Vacancies for dual titles are filled using the same priorities as are used for certificates.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
• Requires the ability to walk, stand, bend, and reach above shoulder level.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.