1. Be the primary contact for customer accounts by phone and email
2. Troubleshoot and resolve delivery issues before they escalate
3. Partner with warehouse and shipping teams to keep freight moving
4. Coordinate with freight forwarders and carriers on bookings and delivery confirmations
5. Assist with freight billing questions in partnership with Accounts Payable
6. Build relationships with carrier representatives
7. Manage orders, changes, and scheduling
8. Track and document activity accurately in company systems
9. Deliver a consistently great customer experience
10. Support team goals and operational excellence

Responsibilities:

• • Be the primary contact for customer accounts by phone and email
• • Troubleshoot and resolve delivery issues before they escalate
• • Partner with warehouse and shipping teams to keep freight moving
• • Assist with freight billing questions in partnership with Accounts Payable

Qualifications:

• • Have 2+ years of customer service experience (logistics or transportation is a plus)
• • Communicate clearly and professionally
• • Stay calm under pressure and love solving problems
• • Are organized, detail-oriented, and tech-savvy