Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for maintaining public and team member areas in a clean, sanitary, and attractive condition.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration for the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Promptly at start of shift, review schedule, check equipment and supplies required to perform the work, scheduled, and prepared for operations.
• Wipe down all machinery on shift-by-shift basis.
• Inspect and clean all restrooms.
• Pick up and dispose of paper and other rubbish left by patrons throughout the pavilion.
• Upon ending your shift, secure all equipment and machinery, and complete all required paperwork.
• Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma or equivalent.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.

• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Safe use of hazardous materials.
• Basic hand and power tools and testing equipment.
• Excellent guest service skills and communication skills.
• Janitorial duties.

ABILITY TO:

• Must be able to lift 40 pounds and be on feet for entire shift. Position requires person to be able to stand, stoop, bend, crouch and climb on a continuous basis.

·While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.

• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to the public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Routine handling of potentially hazardous cleaning chemicals and wastes requires strict adherence to supervisor's safety instructions and compliance with all safety policies and procedures.
• Routine use of powered cleaning equipment.

Pay Range: