ESSENTIAL FUNCTIONS Analyze customer part prints/data & create specifications for the proper cutting tools to produce the part, often with assistance from co-workers. Identify situations which may require special pricing considerations or marketing opportunities and notify/ask supervisor for direction. Answer customer questions, handle special requests and resolve complaints promptly, in a pleasant manner, with assistance from others. Recommend materials & coatings to customers for specific applications and be able to explain the reasons for the recommendation, with frequent assistance from others. SKILLS & ABILITIES Education: High School graduate or equivalent. Experience: None required, however; manufacturing and/or customer service experience preferred. Computer Skills: Competent in Word & Excel with swift accurate keyboarding skills required. Understands how to use Company intranet including navigating the Quality Environmental and CIT systems. Must be able to look up a MSDS and understand SAP/Docuware Practice and follow the GBP and be knowledgeable in ISO 9001 & 14001. Employee is required to learn, understand and practice Lean Manufacturing principles within our facility.