POSITION SUMMARY Provides technical support to all company personnel regarding all phases of systems of software and applications which may include the operating system, file management, data communication, server administration and user training. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Maintenance of network hardware and software. Network and data security including information integrity, safety and confidentiality. General server administration and maintenance includes patching, setup and troubleshooting. Computer technical support and trouble-shooting services for all employees. Training of employees in the use of computer hardware and software. Set-up and configuration of desktop computers. Assist employees at other plants remotely and occasionally in person (usually travel 2-3 days per quarter) Other duties, as delegated by management. POSITION QUALIFICATIONS Competency Statement(s) Accountability – Ability to accept responsibility and account for his/her actions. Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others. Analytical Skills – Ability to use thinking and reasoning to solve a problem. Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Business Acumen - Ability to grasp and understand business concepts and issues. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Confidentiality – Ability to be entrusted with private matters and/or information without divulging to others. Creative – Ability to think in such a way as to produce a new concept or idea. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Decision Making - Ability to make critical decisions while following company procedures. Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Empathetic – Ability to appreciate and be sensitive to the feelings of others. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Friendly – Ability to exhibit a cheerful demeanor toward others. Goal Oriented – Ability to focus on a goal and obtain a pre-determined result. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. Interpersonal - Ability to get along well with a variety of personalities and individuals. Innovative - Ability to look beyond the standard solutions. Judgment - The ability to formulate a sound decision using the available information. Loyal – The trait of feeling a duty to the employer. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Organized – Possessing the trait of being organized or following a systematic method of performing a task. Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous. Presentation Skills - Ability to effectively present information publicly. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Reliability – The trait of being dependable and trustworthy. Resilient – Ability to recover from, or adjust to, misfortune or setbacks. Responsible – Ability to be held accountable or answerable for one’s conduct. Safety Awareness - Ability to identify and correct conditions that affect employee safety. Self Confident - The trait of being comfortable in making decisions for oneself. Self Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. Tactful - Ability to show consideration for and maintain good relations with others. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Tolerance - Ability to work successfully with a variety of people without making judgments. SKILLS & ABILITIES Education: High School diploma Experience: 2 years of experience in IT support and/or coursework in computer science Computer Skills: Proficient in Microsoft computer operating systems (desktop and server) and software. Proficient in troubleshooting computer software and hardware. Other Requirements: Awareness and understanding of ISO - 9001 and ISO -14001 and GBP policies. Employee is required to learn, understand and implement Lean Manufacturing principles within our facility.