POSITION DESCRIPTION

The Desktop Support Technician will provide systems support to all departments of the organization. The position will assist the Director of Information Technology in ensuring that all desktops, printers, phones, and other peripherals are up to date and operating normally. This position is responsible for resolving escalated support calls at the second level of contact. Administrative tasks may include answering phone calls, supporting desktop hardware and software, managing software licenses, keeping an inventory of hardware and software, and creating user guides. The Desktop Support Technician reports to the Director of Information Technology.

EDUCATION REQUIREMENTS

• High school graduate or equivalent required.

• Associate’s degree in a computer-related discipline; however, equivalent experience may substitute for education requirements.

SKILLS & EXPERIENCE

• Desktop-level environments

• Current Windows Desktop OS certification

• Familiarity with network fundamentals (TCP/IP, DNS, DHCP), switch port configurations

• Microsoft 10 and higher, Mac OS, and Linux a plus

• Microsoft Office 365 products

BENEFITS

Crusader Community Health serves the Rock River Valley area with quality primary health care for all people in need. CCH provides a comprehensive benefits package which includes: Medical, Dental, Flexible Spending/Health Savings Account, Life Insurance, Accident Coverage, Critical Illness Coverage. Employees enjoy company paid Life Insurance, Short Term Disability and Long-Term Disability, paid Holidays, Personal Days, accrued Paid Time Off hours (PTO)- 15 days in the first year, and access to CE Direct (to receive some of your continuing education credits required to maintain your licensure). Additionally, employees may enroll in the CCH 403(b) Retirement Plan, with employer match after one year of service.

COMPENSATION

The salary range for this position is $18.76-$26.64. Actual compensation will be determined based on factors such as relevant experience, qualifications, and internal equity.

Crusader Community Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.