Field Service Specialist I - 100% Nationwide Travel
Loves Park, IL, USA
USD 32.57-41 / hour
Protecting the World’s Water.
Since 1969, Aqua-Aerobic Systems, Inc. has led the water and wastewater treatment industry by providing advanced solutions in aeration and mixing, biological processes, cloth media filtration, membranes, PFAS solutions, disinfection and process control. As an applied engineering company serving both municipal and industrial customers, we work collaboratively with consulting engineers, owners, plant managers and operators to design and manufacture the best treatment solution with the lowest lifecycle cost. Our “Customer for Life” philosophy ensures that every customer will receive unparalleled service before, during and after the installation of Aqua-Aerobic products. Protecting the World’s Water. It’s our mission - powered by People and driven by Innovation.
The Field Service Specialist I leads and supports complex, multi-product installations, troubleshooting, and start-up activities, while acting as a technical resource for other field team members — the bridge between Technician-level execution and full Specialist-level ownership.
This position will be 100% travel, with occasional visits to the onsite office in Loves Park, IL.
Essential Duties and Responsibilities
Results / Execution
- Independently manage multiple projects from planning through closeout across 1 up to 5 product lines, meeting deadlines and documentation standards.
- Ensure that project work meets quality expectations without requiring rework.
- Submit timely and complete documentation such as field service reports and close-out reports.
Problem Solving / Decision Making
- Perform advanced diagnostics and root-cause investigations in the field, independently rather than under guidance.
- Initiate corrective actions and support Engineering Change Requests (ECRs).
Planning & Organizing
- Develop job-specific action plans, material/tool checklists, and scheduling strategies for multi-product jobs.
- Coordinate internally to ensure job readiness and site preparation; schedule and oversee supporting personnel (Technicians, Apprentices) when applicable.
Continuous Improvement
- Contribute to product and service improvement initiatives based on field insights; feed lessons learned into training materials and technical documentation.
- Participate in process documentation and SOP updates.
Communication Skills
- Provide professional updates to customers and internal stakeholders, including in high-stakes field situations.
- Document site activities clearly and concisely in FSRs and other records.
Collaborative Skills
- Mentor Technician I and II team members and serve as a subject-matter resource.
- Coordinate effectively with Engineering, Sales, and Project Management teams; engage positively with contractors and customer site representatives.
Job Knowledge
- Demonstrate strong understanding of Aqua-Aerobic equipment and control systems; develop specialization in one sector's product lines (Filtration, Biological, or Specialty).
- Apply solid technical skill in electrical, PLC, and mechanical systems; continue developing skills toward Specialist II versatility.
Supervisory Responsibilities
- May coordinate or oversee other field personnel on larger jobs; informal mentor to Technicians
Work Environment
- Primarily field-based, requiring travel; some office-based reporting and project planning.
Minimum Qualifications
- 3+ years of equivalent field service or technical experience or completion of Aqua-Aerobic Systems, Inc. Field Service Technician II role
- Technical degree or certification is preferred
- Valid driver’s license to travel to customers and site locations
- Strong knowledge of PLC, electrical controls, and mechanical systems
- Ability to collaborate with cross-functional teams
Salary Range: $32.57 - $41.00 per hour
Benefits Include:
Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flexible Spending, Dependent Care Flex Spending, Lifestyle Spending Account, EAP, 401k plus 3% match– both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection