Department: Services Group Reports to: Director of the Services Group FLSA Status: Non-Exempt Salary Grade: Hourly Grade 05 Prepared Date: 01/2026 Revised Date: |
Summary |
| The Continual Improvement (CI) Coordinator supports the development, coordination, and execution of continual improvement initiatives across the organization. This role focuses heavily on Cost of Poor Quality (COPQ) reporting, CI metrics, data analytics, and cross-departmental improvement efforts. The CI Coordinator works closely with Service Operations, Technical Support, Manufacturing, Engineering, and other departments to help identify improvement opportunities, support root cause analysis, and ensure that feedback and lessons learned are communicated effectively. This position plays a key role in helping the business establish structured, data-driven continual improvement practices appropriate for a high-mix, low-volume manufacturing and service environment. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
- Assist in the development, coordination, and ongoing support of the company’s Continual Improvement (CI) program.
- Support Cost of Poor Quality (COPQ) initiatives, including data collection, tracking, reporting, and trend analysis related to warranty, service events, rework, scrap, and internal failures.
- Develop, maintain, and support CI metrics, dashboards, and reports to measure performance, identify trends, and track improvement progress.
- Gather and analyze data from multiple sources including service records, warranty claims, manufacturing data, and field feedback.
- Support cross-departmental CI projects by coordinating activities, tracking action items, and assisting teams with data interpretation and documentation.
- Assist departments in understanding CI data sources, performance drivers, and the origin of reported metrics.
- Participate in and support root cause analysis activities, including documentation of findings, corrective actions, and lessons learned.· Provide structured feedback from CI activities and root cause discussions back to the Technical Support and Services teams.
- Assist with the development and maintenance of CI documentation, standard work, and improvement tracking tools.
- Support CI activities aligned with ISO-based quality systems, including process documentation and corrective action tracking.
- Assist leadership with CI-related reporting, presentations, and program updates.
- Perform other related tasks as assigned.
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knowledge, skills and abilities |
- Strong analytical skills with the ability to organize and interpret data.
- High attention to detail and strong coordination skills.
- Ability to manage and track multiple improvement activities and projects.
- Strong written and verbal communication skills.
- Ability to explain metrics, trends, and improvement concepts to cross-functional teams.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data tracking tools.
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SUPERVISORY RESPONSIBILITIES |
| None |
WORK ENVIRONMENT |
Office and manufacturing/service support environment. Moderate noise levels may be present due to computers, meetings, and interaction with staff. Occasional exposure to shop or field environments may be required to support CI and root cause activities. |
Minimum qualifications |
| Required qualifications Associate’s degree preferred in manufacturing, engineering, business, quality, or a related field.
Minimum of five (5) years of experience in a manufacturing environment required. Preferred qualifications Experience in a high-mix, low-volume manufacturing environment.
ISO quality system background preferred.
Lean or Lean Six Sigma training or experience preferred. Bachelors Degree in Engineering preferred |
CUSTOMERS |
| Internal Customers: 80% External Customers: 20% |
